Benchmark H4.1
What Buyers Can Actually Measure
Survey question
How well can you actually measure each of the following for the systems you are closest to?
- Audience
- All qualified buyers, n=85
- In depth
- Hypothesis 4 — Evaluation Discipline as the Signal
Four items, each answered on the same four-point scale.
20%
of robotics buyers say they can reliably measure whether a change they made actually improved real-world performance — which, in our view, a learning loop depends on
All qualified buyers, n=85
| Category | We measure this well and rely on it |
|---|---|
| Whether a deployment is succeeding or failing at its task in the real world | 33% |
| Whether performance is degrading over time | 27% |
| Whether a change to the system actually improved real-world performance | 20% |
| How the system handles edge cases and conditions it wasn't built for | 19% |
All qualified buyers, n=85
Benchmark H4.2
Metrics Tracked Consistently
Survey question
Which of the following metrics does your organization track consistently today?
- Audience
- All qualified buyers, n=85
- In depth
- Hypothesis 4 — Evaluation Discipline as the Signal
Select all that apply, so the shares add to more than 100%. Buyers track 5.4 of these metrics each on average.
69%
of robotics buyers track uptime and availability consistently, the most-tracked of the eleven metrics we asked about
All qualified buyers, n=85
| Category | % of buyers |
|---|---|
| Uptime / availability | 69% |
| Safety incidents | 65% |
| Cost per unit of work | 61% |
| Throughput | 58% |
| Deployment time | 53% |
| Autonomous completion rate | 51% |
| Payback period | 45% |
| Intervention rate | 42% |
| Mean time to resolution | 41% |
| Support hours per unit / site | 31% |
| Recovery success rate | 26% |
| None of the above | 2% |
All qualified buyers, n=85